Effective Date: 13 May 2025
At QUAMBASE INNOVATIONS PRIVATE LIMITED, your privacy is our priority. We are committed to protecting the personal information you share with us while using our Software as a Service (SaaS) platforms, AI Products, and other IT services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, and explains your rights under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
We may collect and process the following types of information:
Account Information: Name, email address, company name, contact number, and login credentials (which are encrypted according to industry standards).
Usage Data: IP address, browser type, operating system, access times, pages viewed, and interaction logs (including chat or AI conversation history and reviews).
Customer Data: Any content or data uploaded, submitted, or generated by you while using our services.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Your consent, where required (e.g., marketing).
- Contractual necessity, to provide our services.
- Legal obligations, to comply with applicable laws.
- Our legitimate interests, such as improving our services, preventing fraud, and ensuring security.
We use the information collected to:
- Provide, maintain, and improve our platforms and services.
- Personalize user experience and enhance platform features.
- Respond to support queries and communicate updates.
- Prevent fraudulent activities and ensure security.
- Comply with legal obligations and enforce terms of service.
Data Sharing and Disclosure:
We do not sell, rent, or trade your personal data.
We may share your data with:
- Trusted service providers (e.g., cloud hosting, analytics) under strict confidentiality agreements.
- Government agencies or regulatory bodies when required by law.
- Other parties in connection with a business transfer, such as a merger, acquisition, or asset sale, in
- accordance with applicable data protection laws.
International Data Transfers
If your data is transferred outside of your country, we ensure it is protected under appropriate safeguards such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Transfers to countries recognized as offering adequate data protection.
- Binding contractual commitments with our third-party providers.
Data Security
We implement industry-standard security measures to protect your data, including:
- Data encryption at rest and in transit.
- Access controls and authentication protocols.
- Regular audits and security assessments.
Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal and customer data only as long as necessary:
- To fulfill the purposes outlined in this policy.
- To comply with legal, tax, accounting, or regulatory requirements.
- To maintain service continuity, backups, and support logs.
- When no longer needed, data is securely deleted or anonymized.
User Rights
Under the GDPR, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to or restrict data processing.
- Withdraw consent at any time (where applicable).
- Data portability in a machine-readable format.
Under the CCPA, California residents have the right to:
- Know what personal information is collected, used, or shared.
- Request deletion of personal information (subject to exceptions).
- Opt-out of the sale of personal data (we do not sell your data).
- Not be discriminated against for exercising their privacy rights.
To exercise any of these rights, please contact us at:
support@quambase.com
We may need to verify your identity before processing your request.
Third-party Links
Our platforms may include links to external websites, tools, or APIs. We are not responsible for the privacy practices of such third parties and encourage you to read their privacy policies.
Automated Decision-Making (if applicable)
Some features of our AI products may involve automated processing. These do not produce legal or similarly significant effects without human oversight. If you would like to learn more or object to automated processing, contact us at the email above.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify users of material changes via our website or email.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
QUAMBASE INNOVATIONS PRIVATE LIMITED
Email: support@quambase.com